What does Green Zone, Amber Zone and Red Zone mean?
Succulents vary in hardiness. This is displayed by Green Zone, Amber Zone and Red Zone on our individual product pages in the attributes section.
Green Zone: Hardy. Can be grown outdoors all year round in most of the UK. Plants in this zone are hardy to -10*C and hardier.
Amber Zone: Semi-hardy. Can be grown outdoors for most of the year but will need protection from hard frost. Plants in this zone are hardy to -3*C.
Red Zone: Tender. Can be grown outdoors in summer for most of the UK. Will need frost protection once temperatures drop below 4*C.
Can I visit the nursery?
Yes, you can. The address is Surreal Succulents, Tremenheere Nursery, Tremenheere Sculpture Gardens, Gulval, Longrock, Penzance TR20 8YL. Read more about our nursery here.
What size succulents do you have for sale?
Most of our online sale plants are 6-10cm in diameter. Please note the plants are shipped with bare roots. Pots are not included. For more information, view our Ordering from Surreal Succulents article.
Do you ship Worldwide?
We ship worldwide (outside the UK) upon completion of phytosanitary certification, for which extra charges apply. You will need to ensure that you have any relevant import permits (applies to most countries outside of the EU) – please check with the appropriate authorities in your country. You may have to pay a customs charge for your plants to make it to you successfully. We are working to reduce these.
How soon will I receive my plants?
Our online orders are despatched within 2-3 working days. Orders may be delayed over public holidays to avoid excessive length of time in transit.
What is your refund policy?
Customers are usually delighted with our goods and service, but if a mistake occurs, please let us know, and we will do all we can to make things right for you, politely and professionally. Please see our shipping & returns pages for further details.
Is online shopping safe?
Our online shop accepts payment through PayPal and Opayo to protect your payment information. All sensitive data will be encrypted before leaving your computer. When you go to the checkout page to complete an order, you can check for yourself that the encryption is working by looking for the padlock icon in your web browser’s status bar at the bottom of your screen. We do not store any of your card details.
How will my plants be delivered?
We send your plants to you bare-rooted, with most of the soil removed from the roots and carefully wrapped in tissue paper and labelled individually. The plants travel happily this way, and postal charges are minimal. On receiving your plants, they should be potted up as described on our growing advice page.
Will my plants be like the plants in the photograph?
Sometimes, when your plants arrive, they may not appear to be a true likeness of the plant in the website photograph. Our photographs are taken of the plants at their most colourful and attractive in dry conditions and high light levels. Rest assured that succulents vary in appearance throughout the year and resemble the photo when grown on and at the right time of year (usually summer).