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Frequently Asked Questions

Frida Kahlo potted 1v2 - Frequently Asked Questions

1. Can I visit the nursery?
Come and visit us at Tremenheere Nursery, located at Tremenheere Sculpture Gardens near Penzance.

2. What size are succulents you have for sale?
We sell plants in pots ranging from 6cm to 9cm (except where otherwise stated), perfect for posting at this size. They are robust specimens, established at their size, ready to be potted up. (Please note the plants are shipped bare root and pots are not included). For more information view our Ordering from Surreal Succulents article.

3. Do you ship Worldwide?
We do ship worldwide (outside the EU) on completion of phytosanitary certification, for which extra charges apply – they are available in the Pots and Extras category. You will need to ensure that you have any relevant import permits – please check with the appropriate authorities in your country.

4. How soon will I receive my plants?
Our website orders are despatched within 2-3 working days of receipt at the Nursery. Note that during cold spells plants cannot be dispatched because they could suffer damage in transit. Orders will be sent out as soon as temperatures rise above freezing. Orders may also be delayed over public holidays to avoid excessive length of time in transit.

5. What are your postage costs?

UK Standard Delivery (Royal Mail 2nd Class)
1-4 items – £2.95
5 items or more – £1.95
Orders over £40 worth of products (excluding postage)– FREE

EU standard delivery (Air Mail)
Untracked 1-10 items – £3.95
Tracked 1-10 items – £6.95
Tracked 11 items or more – £5.95
Orders over £80 worth of products (excluding postage)– FREE

Rest of the World standard delivery (International Tracked)
1-7 items – £10.95
8-20 items – £13.95
21 items or more – £11.95
Orders over £135 worth of products (excluding postage)– FREE

6. What is your refund policy?
Customers are usually delighted with our goods and service, but if a mistake does occur, please let us know, and we will do all we can to put things right for you, politely and professionally. Please see our shipping & returns pages for further details.

7. Is online shopping safe?
Our online shop accepts payment through PayPal, To protect your payment information. Paypal currently has one of the highest protection levels available on the Internet. All sensitive data will be encrypted before leaving your computer. When you go to the checkout page to complete an order you can check for yourself that the encryption is working by looking for the padlock icon in your web browser’s status bar at the bottom of your screen.

8. How will my plants be delivered?
We send your plants to you bare-rooted, with most of the soil removed from the roots, and carefully wrapped in tissue paper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped and labelled. On receiving your plants they should be potted up as described on our growing advice page.

9. Will my plants be like the plants in the photograph?

Sometimes when your plants arrive they may not appear to be a true likeness of the plant in the website photograph. Our photographs are taken of the plants at their most colourful and attractive in dry conditions and high light levels. Rest assured that succulents vary in appearance through the year and will resemble the photo when grown on and at the right time of year (usually summer).

8 thoughts on “Frequently Asked Questions

  1. I RECEIVED MY PLANTS COUPLE OF DAYS AGO, THRILLED HEALTHY LOVELY PLANTS, PROPERLY PACKED, WITH CARE. VERY REASONABLE POSTAGE COSTS. A SUPER NICE JOB
    I’M NEW AT COLLECTING SUCCULENTS, BUT THIS IS GOING TO ONE OF MY FAVOURITE SITES TO REVISIT, WHICH I’M DOING NOW

  2. I made two separate orders for a total amount of 16 plants a few weeks ago. The plants that arrived were perfectly packaged, quckly received, in perfect shape both in terms of health and form. All were almost the same as on the pictures, very good size and in perfect condition. The customer service was outstanding – I had to contact the seller for one plant that was sent by mistake due to similar names instead of another but the SurrealSucculents team were very responsive and quick and before I knew it I got the correct plant, leaving the wrong one (which was also a delight) as a bonus for me. I strongly recommend this seller to any other sources. I have bought on e-bay a lot of succulents and you pay the same money if not more for plants in bad shape and health, sometimes rotten and arriving with pests. SurrealSucculents is my favourite source now and I would not go elsewhere to get my succulents!

  3. Absolutely amazing. I received my plants today and couldn’t be happier, they arrived so healthy and quickly. Very happy with everything about this site. Keep up the good work!!

  4. I have been visiting your website for months. Finally, I decided to place my first order last week. I can’t be happier with the three lovely echeverias that I got! They are healthy, they were packed with extreme care, I am absolutely delighted with your service. I will definitely place more orders in the near future. Keep up the good work!!!

  5. This is to say a HUGE thank you to the Surreal Succulent team! I received my succulents today in Northern India in perfect tip-top condition. They were all big, juicy and very very succulent specimens especially the pachyphytum! They superseded all my expectations. It has totally been a SURREAL experience for me and my garden!

  6. I received my first order from you yesterday – various aeoniums and crassulae. They are fab. The difficulty now is to resist ordering from you on a daily basis! Thank you.

  7. I always purchase from surreal succulents, I love the way they pack every single Item with care , the postage rates are great and they are delivered within a week .
    Why would I need to go anywhere else when surreal can meet all my needs,Thank you.

  8. Received my latest order today, and , as always, plants arrived in tip top condition. Great service.

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