Category: Ordering

Here at Surreal Succulents we thought it would be helpful to write a guide on the correct way to enjoy and get the most out of your succulent plants when placing an order.

Surreal succulents are able to post orders all over the world, if you are outside of the EU we can even obtain phytosanitary certification for export, which show our plants are healthy and safe to be shipped to your country bug free.

Some countries such as  America, we can already ship up to 12 plants without certification.

Surreal Succulents has new stock coming back online from week to week especially in the growing season so it’s always worth keeping an eye on the site to see if your favourites or dream succulent has come back online for ordering. After you place an order you will receive a confirmation email

Then our skilled trained Surreal succulents team will go and hand pick every plant. They will pick the largest and most importantly healthiest plant for your order. The plants are then de soiled, as we believe this is the healthiest way to ship your plants. Shipping bare root also allows us to give the plant a root inspection. Posting this way is cheaper as its lighter to ship to your door saving you money.

 

 

 

 

We then print a horticultural label and your plant is carefully wrapped in soft tissue paper and the labels taped to the outside for identification. We then pack the plants with more tissue paper into its shipping box so it can handle the journey to your door.

Once you receive your order carefully unwrap your plants and admire your beautiful new succulents for your collection.

 

Pot your succulents up and give them a good watering please see our “How to care for succulents guide” for the best way to do this.

 

The next thing to consider is your plants might have been in a dark box for several days, especially international orders. For best practice we advise potting your succulents up in a 9cm or 1 litre pot and placing them in a position so they will not receive intense bright direct sunshine between 11:00 and 15:00. Your plants will need to reacclimatise themselves so we would recommend airing on the side of caution and allowing your succulents to adjust like this for 7 to 10 days. If indoors simply place near a window and acclimatise it in the same way.

You will notice your plants will pick up very quickly this way and will show their stunning bright vibrant beauty as they adjust to the sunlight again. This simply allows them to adjust to their new environments gradually so you ensure a smooth transition. After 7 to 10 days you can now place your new succulents in their desired location and please admire and enjoy them for years to come.

 

1. Can I visit the nursery?
Come and visit us at Tremenheere Nursery, located at Tremenheere Sculpture Gardens near Penzance.

2. What size are succulents you have for sale?
We sell plants in pots ranging from 6cm to 9cm (except where otherwise stated), perfect for posting at this size. They are robust specimens, established at their size, ready to be potted up. (Please note the plants are shipped bare root and pots are not included). For more information view our Ordering from Surreal Succulents article.

3. Do you ship Worldwide?
We do ship worldwide (outside the EU) on completion of phytosanitary certification, for which extra charges apply – they are available in the Pots and Extras category. You will need to ensure that you have any relevant import permits – please check with the appropriate authorities in your country.

4. How soon will I receive my plants?
Our website orders are despatched within 2-3 working days of receipt at the Nursery. Note that during cold spells plants cannot be dispatched because they could suffer damage in transit. Orders will be sent out as soon as temperatures rise above freezing. Orders may also be delayed over public holidays to avoid excessive length of time in transit.

5. What are your postage costs?

UK Standard Delivery (Royal Mail 2nd Class) (Ex VAT)
1-4 items – £2.95
5 items or more – £1.95
Orders over £40 worth of products (excluding postage)– FREE

EU standard delivery (Air Mail) (Ex VAT)
Untracked 1-10 items – £3.95
Tracked 1-10 items – £6.95
Tracked 11 items or more – £5.95
Orders over £80 worth of products (excluding postage)– FREE

Rest of the World standard delivery (International Tracked)
1-7 items – £10.95
8-20 items – £13.95
21 items or more – £11.95
Orders over £135 worth of products (excluding postage)– FREE

6. What is your refund policy?
Customers are usually delighted with our goods and service, but if a mistake does occur, please let us know, and we will do all we can to put things right for you, politely and professionally. Please see our shipping & returns pages for further details.

7. Is online shopping safe?
Our online shop accepts payment through PayPal, To protect your payment information. Paypal currently has one of the highest protection levels available on the Internet. All sensitive data will be encrypted before leaving your computer. When you go to the checkout page to complete an order you can check for yourself that the encryption is working by looking for the padlock icon in your web browser’s status bar at the bottom of your screen.

8. How will my plants be delivered?
We send your plants to you bare-rooted, with most of the soil removed from the roots, and carefully wrapped in tissue paper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped and labelled. On receiving your plants they should be potted up as described on our growing advice page.

9. Will my plants be like the plants in the photograph?

Sometimes when your plants arrive they may not appear to be a true likeness of the plant in the website photograph. Our photographs are taken of the plants at their most colourful and attractive in dry conditions and high light levels. Rest assured that succulents vary in appearance through the year and will resemble the photo when grown on and at the right time of year (usually summer).